Wacom Cintiq 24Hd Power Port Replacement Repair Guide

Difficulty

Difficult

Steps

Time Required

                          45 minutes - 1 hour

Sections

Stand
3 steps
Back Panel
2 steps
Interior Metal Plate
6 steps
Power Port
4 steps

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Introduction

What you need

Step 1

              Stand

Unplug any cables from the USB, power, display or DVI-D ports by gripping the cord by the connector and pulling straight out of the port.
Unplugging the cables by pulling on the cord or pulling at an angle can damage the cable or connector.

Unplug any cables from the USB, power, display or DVI-D ports by gripping the cord by the connector and pulling straight out of the port.

Unplugging the cables by pulling on the cord or pulling at an angle can damage the cable or connector.

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Step 2

Place the device screen down on a flat surface.
Remove eight 10mm Phillips #2 screws (four on each leg of the stand) by turning the screwdriver counterclockwise.

Place the device screen down on a flat surface.

Remove eight 10mm Phillips #2 screws (four on each leg of the stand) by turning the screwdriver counterclockwise.

Step 3

Lift the stand up and away from the rest of the device so the legs separate from the mounting plate.

Lift the stand up and away from the rest of the device so the legs separate from the mounting plate.

Step 4

              Back Panel

Remove eighteen 10.2mm Phillips #1 screws from the perimeter of the back panel by turning the screwdriver counterclockwise.
Remove one 11.9mm Phillips #1 screw from the center of the back panel.
Remove two 10.2mm Phillips #1 screws from underneath hinged panels in the bottom right and left corners.
Our device does not include the cover panels for the USB, DVI-D, and power ports. You must first remove these cover panels shown in green in order to remove the back panel.

Remove eighteen 10.2mm Phillips #1 screws from the perimeter of the back panel by turning the screwdriver counterclockwise.

Remove one 11.9mm Phillips #1 screw from the center of the back panel.

Remove two 10.2mm Phillips #1 screws from underneath hinged panels in the bottom right and left corners.

Our device does not include the cover panels for the USB, DVI-D, and power ports. You must first remove these cover panels shown in green in order to remove the back panel.

Step 5

Lift the back panel up by a corner and insert a plastic opening tool in the gap.
Slide the tool along the gap around the perimeter of the device while lifting to unlatch the back panel.
The latches on the back panel will make loud clicking noises when opening.
Remove the panel by lifting it up and off of the device.

Lift the back panel up by a corner and insert a plastic opening tool in the gap.

Slide the tool along the gap around the perimeter of the device while lifting to unlatch the back panel.

The latches on the back panel will make loud clicking noises when opening.

Remove the panel by lifting it up and off of the device.

Step 6

              Interior Metal Plate

Detach the small black wire connecting the back metal plate to the USB video port by removing the one 8 mm Phillips #2 screw from the back metal plate and turning the screwdriver counterclockwise.

Detach the small black wire connecting the back metal plate to the USB video port by removing the one 8 mm Phillips #2 screw from the back metal plate and turning the screwdriver counterclockwise.

Step 7

Remove the two 8 mm Phillips #2 screws from the metal button plate by rotating the screwdriver counterclockwise.
Remove the metal button plate from the back metal plate.

Remove the two 8 mm Phillips #2 screws from the metal button plate by rotating the screwdriver counterclockwise.

Remove the metal button plate from the back metal plate.

Step 8

Remove the button wires from the support clip by pushing down on the clip.
Detach the button wires from the button board by pulling the button wires away from the board.
Place the button board back in to the device.

Remove the button wires from the support clip by pushing down on the clip.

Detach the button wires from the button board by pulling the button wires away from the board.

Place the button board back in to the device.

Step 9

Remove the eight (four on each plate) 10.2mm Phillips #2 screws with locking washers from the metal mounting plates by rotating the screwdriver counterclockwise.
Remove the two metal mounting plates.

Remove the eight (four on each plate) 10.2mm Phillips #2 screws with locking washers from the metal mounting plates by rotating the screwdriver counterclockwise.

Remove the two metal mounting plates.

Step 10

Remove the sixteen 8 mm Phillips #2 screws with flanges from the horizontal side of the plate by turning the screwdriver counterclockwise.
Remove the ten 8 mm Phillips #2 screws with flanges from the vertical sides of the plate by turning the screwdriver counterclockwise.

Remove the sixteen 8 mm Phillips #2 screws with flanges from the horizontal side of the plate by turning the screwdriver counterclockwise.

Remove the ten 8 mm Phillips #2 screws with flanges from the vertical sides of the plate by turning the screwdriver counterclockwise.

Step 11

Remove the back metal plate by lifting up along one edge , then lifting the plate off and away from the device.

Remove the back metal plate by lifting up along one edge , then lifting the plate off and away from the device.

Step 12

              Power Port

Remove the two 7.8mm Phillips #2 screws from the right back panel connected to the power port by turning the screwdriver counterclockwise.

Remove the two 7.8mm Phillips #2 screws from the right back panel connected to the power port by turning the screwdriver counterclockwise.

Step 13

Lift the power port and attached daughterboard out of the device.
Remove the wires from the daughterboard.
Pull gently on the wires when removing from the daughterboard to prevent any tearing.

Lift the power port and attached daughterboard out of the device.

Remove the wires from the daughterboard.

Pull gently on the wires when removing from the daughterboard to prevent any tearing.

Step 14

Remove the two 8 mm Phillips #2 screws from the daughterboard by turning the screwdriver counterclockwise.
Detach the metal cover from the power port.

Remove the two 8 mm Phillips #2 screws from the daughterboard by turning the screwdriver counterclockwise.

Detach the metal cover from the power port.

Step 15

Desolder the connections the power port connections using a soldering iron.
Remove the power port from the daughterboard by lifting it off.
iFixit has a guide to soldering which you can find here.

Desolder the connections the power port connections using a soldering iron.

Remove the power port from the daughterboard by lifting it off.

iFixit has a guide to soldering which you can find here.

To reassemble your device, follow these instructions in reverse order.

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                                                                                      3 other people completed this guide.

Author

                                      with 3 other contributors

                    Sydney Hosokawa

Member since: 10/08/2018

284 Reputation

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Team

                       Cal Poly, Team S15-G3, White Fall 2018                        

                                                  Member of Cal Poly, Team S15-G3, White Fall 2018 



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                                            9 Guides authored

jmcl21 - Jun 28, 2019

could you give the part, so i can buy it please

Thomas McGarrity - Feb 20, 2020

My 24 HD blue power light comes on and off about once a second, you can hear the fan start and stop. Is a faulty power board the reason or is it the ps block ?

tonet - Feb 23, 2021

Hi,

Can you please tell me whrere I could buy the power port? I’m searching for several days and I couldn’t find it.

Brian O’Kelly - May 10, 2022

Is there any where I can get this part the circuit board is damaged

Mario Romario - Oct 24, 2022

any information regarding where to buy this component

Introduction#

What you need#

Team#

Introduction

What you need

Team