This issue can be caused by any of the below possibilities.

TSR or other program in the background causing issues

Make sure all programs and TSRs running in the background are closed. Open programs such as virus scanners or other utilities can cause numerous issues with software and hardware used to record a disc.

  • How to remove TSRs and startup programs.

Interface incompatibility

If you are using an older computer or hardware device, it may be encountering a compatibility issue. Make sure you are running the CD-ROM drives from a SCSI 2 (or higher) or ATAPI disc drive.

CD-ROM or disc recordable drive driver issues

Make sure the drivers are the latest up-to-date drivers for both drives.

  • Computer CD-ROM and other disc drivers.

Recording software issue

Some software used to create and copy CDs can have issues with some discs and computer setups. Try using an alternative software program to create CDs.

  • How to burn or create a CD or DVD on a computer.

Copy protection

Some CDs have a copy-prevention feature that does not allow the CD to be copied to help prevent software piracy.

CD-ROM does not support DAE (digital audio extraction)

If you are attempting to record an audio cd ensure the CD-ROM supports DAE (digital audio extraction).

Alternative solution

If the previous recommendations did not help identify or resolve your issue, there is one more thing you can try. First copy the files you want to from the CD to your hard drive. Then, use an ISO image of the CD and use that to create your new disc copy.

  • How to make a CD or DVD from an ISO file.
  • See our CD-R and CD-RW definitions for further information and related links.
  • Computer CD-R and CD-RW help and support.