Released October 2014, identified by model number TBS-2218-01.
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Not being able to hear the group chat with the headphones.
Make sure the headset adapter is fully plugged in to the Xbox One controller.
On the Turtle Beach Controller adapter increase the chat volume by pressing the up arrow on the chat side of the adapter.
The microphone does not register your voice when you speak into it.
Make sure that the microphone connector is completely secured into the socket on the headphones. If it is not pushed in all the way, push it in further.
If your Xbox One controller is not running on the current version of its firmware, it may not work with the headset adapter. Updating to the newest version of the controller firmware may allow the microphone to function properly.
Try as you might, you cannot fit the headset adapter into your Xbox One controller.
Unfortunately, some headset adapters come fresh out of the box with misaligned prongs, so they will not fit in an Xbox One controller no matter how hard you try. If this is the case, contact the retailer at which the headphones were purchased or Turtle Beach in order to find a replacement.
Sound comes in and out randomly. The headset may only work when the wires are bent a certain way.
A replacement may be necessary. However if an individual would like to attempt to repair this problem themselves, the wire type, length, and solder instructions will be provided with easy-to-follow illustrations. NOTE: warranty may be voided if attempted.
The console is not indicating/recognizing that a headset is connected.
The headset is compatible with a wide range of consoles. A list of compatible consoles is provided. If the problem continues, another problem may be occurring.
