This troubleshooting page will help you diagnose problems with the HP Chromebook 11-011dv
“The screen will not display anything but the laptop is still on.”
Look at the screen carefully if there is any damage on the screen and it not on while on, then the screen is broken. Consider a new screen.
If no is on damage the screen and the laptop is on then a wire in the laptop is loose. Place take it to get repair.
“The laptop is on and the screen is displaying everything but you are unable to type in everything.”
Use a Flashlight and shine it under the keys of the keyboard. If you see dirty, dust and other things, then clean it.
When ever you press a key it gets stuck and keeps typing the same key. Then repair it with this repair key.
“The laptop turns on but the battery will not charge.”
The charger plugs in but the battery will not charge then replace the battery with this repair guide.
Plug in the adapter and if it’s to loose then fix it with this repair guide.
“No matter hoe much your try the laptop will not turn on.”
Touch the bottom of the laptop if it’s very hot leave alone until cool. If it still doesn’t work fix it with it repair guide.
Press the power button if it does’t work, feels too loose or is stuck, then you need to replace the power button.
“If your internet is working but the laptop is unable to use it.”
Check all settings in the laptop so it can enable internet if it doesn’t work, then use this repair guide to fix it.
