Student-Contributed Wiki
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Laptop turns on but doesn’t allow the user to log into the device.
Safe mode is a state that limits the user to a basic state. If you can boot into Safe mode, then the drivers or settings are not a problem. To get into safemode, Press “F8” as the device is starting up until the device shows a black screen with options, then you choose the “Safe Mode” option to see if your laptop will boot up windows.
If the laptop turns on and shows a blue screen with text saying “Your PC ran into a problem” then follow the instructions listed. If there is an error code you can look it up on Microsoft’s website and follow their instructions.
Laptop isn’t able to hold a charge whether or not the charger is plugged directly into the device.
Make sure the charger is fully plugged into the laptop. If the device still isn’t powering on or charging then the problem might be with the charger itself. In that case it would be best to get a whole new charger.
If the laptop will power on while charging but not unplugged or cannot keep charge, then a battery replacement is needed.
Laptop is overheating easily and isn’t able to cool itself down.
There might be too many programs running in the background. Open task manager to view what programs are currently running that you can close out of.
Solution could be to clean out the air vent/fan. If it’s too dusty it will overheat as there isn’t proper airflow due to blockage. Clean with compressed air or a brush. Use a toothpick for when dust is clumped together to remove easier.
Fan could be broken or non operable, and might need replacement.
Laptop speakers have low volume output even when volume is turned up to maximum level.
Your audio driver might be corrupted or need to be updated. To update your audio driver, open “Device Manager” in Windows, click on the arrow next to “Sound, video and game controllers” and then right click on the audio controller and click “Update driver”.
If the issue isn’t with the software then the speakers will need replacement.
Keyboard or keys when pressed do not have an input in Windows.
If a key cannot be pressed then there is something stuck underneath the key. To clean under the keys either use a brush or compressed air to try and remove the debris.
Updating the keyboards drivers can fix a software issue due to an update with Windows. To update keyboard drivers, open “Device Manager” in Windows, click on the arrow next to “Keyboards” and then right click on the Standard Keyboard and click “Update driver”.
Laptop is unable to connect to the internet.
If you can connect to a different WiFi signal then there is a problem with your internet provider.
Run Windows network troubleshooting and follow their instructions to fix the issue.
Updating the driver can help fix software issues with the WiFi. To update WiFi drivers, open “Device Manager” in Windows, click on the arrow next to “Network adapters” and then right click on the WiFi 5 and click “Update driver”.
