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Screen too dim to see or no image at all
Use “Fn+F3” on your keyboard to increase your display brightness until the screen is easily visible to you.
The brightness setting can also be found in your computer’s screen and power save settings.
The screen will become dimmer while operating on battery power in order to prolong battery life. Using the laptop while plugged into the charging cable will make the screen brighter.
Test the screen by using an HDMI connection to a television or monitor and pressing “Fn+F4” on your keyboard to switch displays (the TV or monitor must be set to the correct HDMI input). If an image appears on the TV or monitor your screen may be broken. If no image appears you may need to update your video drivers or the video card has failed requiring replacement.
Power button does not turn on the Computer
Use another outlet for charging ensuring that the “DC/IN Battery” indicator on the front of your laptop is glowing. Press and hold the power button for approximately 2-3 seconds after letting charge for a few minutes.
The battery is fully charged when the indicator glows white.
Ensure the power cord is plugged fully into the AC Adapter. If the plug is connected to the laptop and to a live outlet and the indicator is not glowing both the AC adapter and power cord may need replacement.
Battery may not be charging to full potential. Fully discharge the battery and then place on charge waiting until fully charged to use again.
Remove the AC adapter from the laptop. Remove the battery. Press and hold the power button for up to 30 seconds, releasing stored energy from the device. Reinstall the battery. Attempt to turn on the laptop again holding the power button for 2-3 seconds. The battery for the laptop may be fully depleted and will not hold a charge, the battery needs replacement.
Sound is low or distorted, no sound at all
Increase the speakers’ volume by pressing “Fn+F10” on the keyboard until the speakers can be heard.
While powering on the volume cannot be changed.
Turn the speakers’ sound on and off by pressing “Fn+F11.” The speakers may have been muted accidentally.
Use an external device such as headphones or another speaker plugged securely into the 3.5mm jack. Adjust the volume of this device until you can hear sound. If sound is not coming from this other device update the sound drivers or uninstall/reinstall drivers from Toshiba to restore sound.
If proper drivers are installed and sound is not muted but audio cannot be heard the sound card may be the issue and needs replacement.
Not performing smoothly, input is very slow
For all troubleshooting with slow performance start by pulling up the Windows Task Manager. You can access it easily by clicking “Ctrl+Alt+Delete” and click “Task Manager”.
Click on More Details in the Task Manager
If your computer is having issues with starting up slowly; its possible you have a lot of programs starting up in the background.
Using the Task Manager click on the Startup Tab.
This menu will show you all the applications that are launching at startup. To troubleshoot try disabling the applications you don’t regularly use & and restart this device to see if the startup speed is faster.
If your device is having issues overall in regard to performance. Launch Task Manager and go to Memory. When your system is idle it should have a low usage of memory. If the RAM is maxed out & you don’t have any applications running one of your RAM Cards may have gone bad and may need to be replaced. Prior to replacement of one of your RAM cards; double check your initial amount of RAM that came with this device. If it’s running on half the amount of RAM that came with it. Then it’s most likely a bad stick of RAM. To test it you will need to remove & replace with another stick of RAM.
The responsiveness of the touchpad or other input devices can also be affected by RAM. To test, first troubleshoot using the issues listed above in regards to system performance.
No letters appear while typing or wrong size
While the “CAPS LOCK” indicator is glowing green typing will produce all capital letters. Press the “CAPS LOCK” button to return to lowercase type.
Debris may have accumulated underneath your keys preventing a good contact. Compressed air can be used to blow out debris. Start on one side of the keyboard and work your way across the keys pointing the can in the same direction. Continue down the keyboard until you have blown away all of the debris. Also, rebooting the computer will sometimes fix this problem.
If keys remain unresponsive after cleaning with compressed air or restarting the computer the computer keys may be broken and will need replacement. Follow these instructions.
