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Program or Application freezes or slows down during use
Press “Ctrl + Alt + Del” keys. Click “Task Manager” on the screen. Click the “Applications” tab. The program of concern will often display “not responding” beside the name. Select the program. Click “End Task”
The unexpected shutdown of laptop after it has been on for quite a while, running difficult programs
Clean the cooling fan with compressed air and/or a damp cloth. Not necessary to open the PC
Wait to allow the system to cool off
Please see replacement guide and follow instructions to replace fan
Compatibility issues with different software. Frequently corrupted with malicious infections; Often characterized by the inability to access certain programs or the computer displaying error messages when attempting to utilize the associated resources
Everyday scans keep your drivers up to date
Contact Toshiba Support
Computer screen stays dark and computer will not respond
Ensure the AC adaptor and power cord/cable are attached, and that the battery is properly installed and charged.
Press and hold the power button for at least 10 seconds. Try to turn the computer off and then on.
Ensure that the wall outlet is working by plugging in another device, such as a lamp.
Verify that the computer is receiving power by looking at the AC power light. If the indicator is glowing, the computer is connected to a live external power source.
Please see replacement guide and follow instructions to replace battery
Accessing stored files seems slower than usual or operating system seems sluggish
Run Disk Defragmenter. Click “Start”, “All Programs”, “Accessories”, “System Tools”, and then “Disk Defragmenter”. After it opens, click “Defragment disk”.
