Hybrid laptop released in September 2014. Model number L35W-B3204
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The bottom of the laptop gets overly hot and fan is running at maximum speed.
If the laptop is overheating, the air flow may be obstructed by dust that collects in the fan. To clean the fan, shut down the laptop, remove the battery, and unplug the power strip. Clean the fan using a cotton swab coated in alcohol. Do not run the laptop until the alcohol is dried. Use [fan repair] to reach the fan.
The exhaust port is where the fan blows hot air out to cool the laptop. If this is clogged, hot air cannot be removed and the computer will overheat. Locate the exhaust port on the side of the laptop and use a vacuum cleaner to suck the blockage out.
The fan takes in cool air through the intake grills. IF these grills are blocked, no cool air can enter the laptop to cool it. To clear the grills, locate the intake grills on the bottom of the laptop. Spray them with canned air to remove the blockage.
If the laptop is on an uneven surface, the air flow may be obstructed. Therefore, make sure the laptop is being run on a hard, flat surface such as a table or book.
Sounds are hard to listen to; the sounds are not clear or are fuzzy.
Attempt to listen to the audio through the speakers and through headphones. If the audio is working properly through the speakers but not through the headphones ensure that the audio jack is plugged in properly and not loose. If the audio through the headphones is not working properly, the audio jack or the headphones being used may not be working properly.
If the audio is distorted through the laptop speakers, the audio driver may be faulty. Ensure that the driver is updated to the latest software . To do this,
Search Device Manger by swiping in from right edge of screen to access search bar.
Double click Sounds and Video to locate the audio output.
Right click on the output device and click Update Driver.
Search automatically for an update to download and install.
If the Driver is up to date, you may need uninstall the driver. Follow the same steps as above, but click Uninstall device instead of Update Driver. Then, once it’s uninstalled, restart your laptop. The laptop will automatically reinstall the device.
If the audio is fuzzy but is not cutting in and out, the speakers themselves could be dirty. To ensure that the speakers are not dirty and there is no dust or dirt on the speakers, use air duster and spray it on the speakers to blow out any dirt and dust on the speakers.
Laptop fails to connect to wireless networks and internet services.
In order to have access to the internet, the laptop must be connected to a source of network. Check the WiFi status indicator to determine if you have a solid connection to the internet. This is located in the settings and control panel tab, under the heading, Network/Internet services. In some instances, your laptop may not be able to recognize and connect to a desired network due to complications such as the computer not effectively establishing a solid connection to the network. A possible solution would be to conduct a diagnostic check on the PC.
Determine if your laptop is able to recognize the desired WiFi domain network. If it fails to do so, It may be a problem with the network itself and not the laptop.
If you are unsure or having trouble understanding the direct issue for network errors, Begin by running a troubleshooting diagnostic for your network settings. This program will examine the error and relay the information in a detailed message report. You can access this troubleshooting program by searching the control panel or settings location, and finding the network services or internet connections tab.
If the above solutions fail to work, the WiFi card may be damaged or defective. The WiFi card must be taken out and replaced in order to properly establish a stable network connection. Replacement of the laptop’s WiFi card is a fairly simple procedure, made possible by A step by step tutorial as shown by following the [Toshiba Satellite Click 2 WiFi Card Replacement Guide].
Laptop is on but battery will not charge.
If your laptop says Plugged In, Not Charging when you click the battery icon, you may need to uninstall your battery drivers, and disconnect your battery. To do this,
Double click Battery to locate the two battery devices.
Right click on the battery devices and click Uninstall Driver for both of them.
Shut down your laptop and remove the charging cord.
Disconnect the battery by following [Battery removal Guide]. Do not unscrew or remove battery, simply follow the steps until you unplug the battery from the motherboard.
Reconnect Battery
Turn computer on and plug power adapter in.
Following these steps will reinstall the battery drivers, and fix any errors that were linked to them.
Over time dust tends to gather in the port and it is possible that the dirt is causing issues. If your charger does not go all the way in, do not force it in. Instead, take a cotton swab and gently clean the port.
The power adapter could be broken and fail to charge the battery. To check if this is the case, borrow a friend’s adapter and see if it charges your laptop. If it does, your power adapter is faulty and needs to be replaced.
If you’ve owned your laptop for years, or left it in cold weather for extended periods of time, your battery could be faulty and not hold a charge anymore. To replace the battery, follow [replace battery guide].
The laptop is running slowly and takes longer than usual to load files/programs.
It very easy to neglect the unnecessary files and pictures that are stored in your laptop. Over time, they add up and cause our computers to slow down. To fix this, browse folders in your library, such as Documents,Downloads, and Pictures to delete unneeded files. Tod elete a file, simply right-click in the file and click Delete.
You may have multiple programs running on your laptop without knowing. To check, click the Ctrl, Alt, Delete kays on your keyboard at the same time. Next, click Task Manager. Task Manager will show you all the programs that are currently running on your laptop. If you see one that you want to stop running, simply click on the program and click Quit Running.
Whenever an application has to perform a task, its information is loaded onto RAM to be executed. If you have many programs running at once, the RAM could become overloaded and cause the laptop to run slowly. To fix this, you can either reduce the number of programs running, or upgrade your RAM card using [Replace Ram Card].
The laptop shows no signs of powering up (no lights, fan noise, etc.)
Test to see if the laptop will power on when the power adapter is plugged in to the laptop. If it powers up, and will shut down regardless of charging time, the battery needs to be replaced. Use [Battery replacement guide] to replace the battery.
Ensure that the power cord is properly plugged into the laptop charging port. If it is, and the laptop does not power on, the power adapter is faulty and needs to be replaced.
Computer Not Recognizing Power Adapter
In rare cases, the computer will not recognize the power adapter, which hinders charging. To fix this, you will need to preform a complete system reset. This is done by:
Unplug the power adapter
Disconnect the battery using [Battery Replacement Guide]. Only follow the steps until you disconnect the battery from the motherboard. You do not have to remove the battery.
Press and hold the Power button on the laptop for 30 seconds
Reinstall the battery
Plug in charging cord
Turn on computer
The disconnection of the battery from the laptop causes a complete system reset, which allows the computer to detect the power adapter when it is plugged in.
