Difficulty
Difficult
Steps
8
Time Required
30 - 45 minutes
Sections
3
- Headset Ear Cushions
- 1 step
- Headset Circuit Board
- 4 steps
- Headset Volume Control Wheel
- 3 steps
Flags
0
BackSteelSeries Arctis Pro Plus GameDAC
Full Screen
Options
History
Save to Favorites
Download PDF
Edit
Translate
Get Shareable Link
Embed This Guide
Notify Me of Changes
Stop Notifications
Introduction
What you need
Step 1
Headset Ear Cushions
- Lift the edge of the cushion and pull out slightly.
- Work your way around the cushion until it comes off completely.
- Repeat for the other cushion.
Lift the edge of the cushion and pull out slightly.
Work your way around the cushion until it comes off completely.
Repeat for the other cushion.
1024
Step 2
Headset Circuit Board
- Remove the three 5mm screws with a Phillips #0 driver head on the headphone with the microphone.
Remove the three 5mm screws with a Phillips #0 driver head on the headphone with the microphone.
Step 3
- Lift the speaker off the headset to expose the circuit board.
- Be careful not to lift the speaker too quickly or too forcefully to prevent the wires from being pulled out of their connections.
Lift the speaker off the headset to expose the circuit board.
Be careful not to lift the speaker too quickly or too forcefully to prevent the wires from being pulled out of their connections.
Step 4
- Remove the three 5mm screws using a Phillips #0 driver head.
Remove the three 5mm screws using a Phillips #0 driver head.
Step 5
- Lift the circuit board out of the plastic housing.
- Press in on the volume wheel while pulling on the circuit board to help maneuver the circuit board out of the housing.
Lift the circuit board out of the plastic housing.
Press in on the volume wheel while pulling on the circuit board to help maneuver the circuit board out of the housing.
Step 6
Headset Volume Control Wheel
- Remove the 5mm screw using a Phillips #000 driver head.
Remove the 5mm screw using a Phillips #000 driver head.
Step 7
- Pull on the wheel to remove it from the circuit board.
Pull on the wheel to remove it from the circuit board.
Step 8
- Flip over the circuit board and desolder the five pins to remove the wheel mechanism from the circuit board.
- For help desoldering connections, follow this useful guide on How To Solder and Desolder Connections.
- Use caution when soldering. The heated tip may cause damage to the board or burn you.
Flip over the circuit board and desolder the five pins to remove the wheel mechanism from the circuit board.
For help desoldering connections, follow this useful guide on How To Solder and Desolder Connections.
Use caution when soldering. The heated tip may cause damage to the board or burn you.
To reassemble your device, follow these instructions in reverse order.
Cancel: I did not complete this guide.
5 other people completed this guide.
Author
with 3 other contributors
Kyle Chang
Member since: 01/24/2019
1,064 Reputation
7 Guides authored
Badges:
15
+12 more badges
Team
Cal Poly, Team S18-G1, White Winter 2019
Member of Cal Poly, Team S18-G1, White Winter 2019
CPSU-WHITE-W19S18G1
4 Members
21 Guides authored
Srijal Poojari - Apr 13, 2020
Reply
What is the part number of the replacement potentiometer?
Wantei - Jun 28, 2020
Reply
What is the part/model number of the potentiometer? I want to replace mine since it’s having issues.
Wantei - Aug 26, 2020
For anyone having static noise or discontinuity when you’re moving the volume wheel, it might be due to oxidation inside the potentiometer.
I managed to fix mine with some electrical contact cleaner (such as DeOxit, I used something available locally though). First make sure your headphones are turned off!
What you can do is, get a cleaner with a fine tip nozzle and point it at the sides of the potentiometer (see step 7 pic 2) that is the joint between the metal and the top plastic. Once that is done, out on the scroll wheel and move it around to make sure the solution spreads. Then take off the scroll wheel again (and keep it somewhere safe!), let everything completely dry up.
Once it’s dry you can put everything back together again, or if there’s some residue on the PCB, you can clean it up using some 90% isopropyl alcohol. Once you make sure that everything is completely dry you can try turning it on again and check if your problem has been fixed.
andrei.nitu - Nov 7, 2020
Reply
For anybody who did this, I’m curious about the wheel. From the pictures it seems that the inside of the wheel is some rigid plastic, and it locks onto the potentiometer with those straights sides. The outside of the wheel seems like some kind of rubber enclosing the inner wheel. On my headset, I keep accidentally forcing the wheel when handling the headset, and at one point I turned the wheel ‘up’ beyond its max position. Since I see here that the inner plastic locks onto the potentiometer, I don’t think I managed to turn that (since it would probably break the thing), and instead I turned the outer flexible rubber around the inner rigid plastic. I’m a little apprehensive about this, it really doesn’t inspire high build quality because of this, I’m afraid I can accidentally break it. So what do you guys think about simply setting the potentiometer to the max position, and removing the wheel altogether. Do you think this poses a risk, leaving that wheel hole empty like that?
Brendon Perkins - Jan 20, 2021
Reply
I was able to follow the instructions and used it to tighten the potentiometer as it was loose. The circuit board is slightly a pain to get out and in.