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This troubleshooting page will help you diagnose problems with the SteelSeries Apex 64145.
Some or all of the keys are unresponsive when pressed.
Switch to another USB port on your computer when connecting the keyboard. There is a possibility that the port on the computer could be broken or is not properly recognizing the device. In case it is broken, check out this replacement guide SteelSeries Apex 64145 USB Port Connector Replacement
If the computer is not detecting the keyboard as soon as it is plugged in, try to install the updated version of the driver or a working older version from SteelSeries’ website using this link.
If the keys have been physically damaged (cracks, scratches, shifted placement), refer to out replacement guide on how to replace broken keys. SteelSeries Apex 64145 Key Replacement
No lights appear on the keyboard when plugged in.
You will have to purchase new LED lights and perform replacement. Refer to our guide on how to replace burnt LED’s, and which type of LED to purchase. SteelSeries Apex 64145 LED Replacement
Rubber stands are missing or damaged.
Replace the current worn out stands with the provided stands contained in the keyboard box. Refer to our guide on how to replace the stands. SteelSeries Apex 64145 Rubber Stand Replacement
Keys do not go back to their original position after being pressed.
Carefully pry the key in an upward direction until it pops out, then thoroughly wash the key with water at room temperature. Let the key dry, then gently push the key back into position on the keyboard.
The keyboard doesn’t appear among devices in the computer or doesn’t show up in the SteelSeries Engine.
The keyboard could be plugged into a type of USB port that is having trouble recognizing it. For instance, if the keyboard is currently plugged into a USB 2.0 port, try plugging it into a USB 3.0 port. Make sure that both of the USB plugs on the keyboard are plugged into the same type of USB port.
Make sure that the current driver is up to date and properly installed on your computer. Go to SteelSeries’ website for directions on how to download their software using this link.
