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The clock will not respond or show any sign of powering up
Verify the AC power cord is in good working condition. Power cord can often become distorted or frayed from intense cord angles and movement. If you spot damage it may need to be repaired or replaced.
If the rubber coating is ripped and wires are exposed try gently wrapping it electrical tape to not only keep the wires where they need to be but to keep the you and the device safe.
Exercise caution in working with the cord’s wires, especially when exposed.
Make sure that the outlet the clock is plugged into is outsourcing power. This can be verified by either plugging another product into the same outlet to verify it is working or plugging the clock into a different outlet in the room or another part of the building.
If the wall outlet is faulty it will likely require a repair or an electrician. It is extremely rare that this would be caused by the device.
If the clock radio still does not turn on, service will be required.
The side projector is not displaying the current time in red light projection
It is possible that the outlet the Dream Machine is plugged into is faulty. Plug another device such as a lamp into it to check it. Also, be sure that the outlet is not controlled by a wall switch. If it is, make sure that the switch is on.
Occasionally there might be a surge in the wall outlet that causes the device to malfunction. To reset the device unplug AC power cord from the wall. Hold the Time Zone button for 10 seconds to drain all power. Wait for 30 more seconds. After that plug the device back in to the wall outlet and it should function properly.
If the outlet is working properly, but projection is still not working well the attached piece may need to be removed and a part may need to be cleaned and/or replaced. This can be done by reading the following guide: Projector Replacement Guide
No light or characters appear on the screen
If you are having difficulty seeing the displayed contents of the screen, adjust the brightness level on the menu.
In extreme cases it will need to be replaced, see Screen Replacement Guide
The time never changes on the clock throughout the day
Numbers are distorted or missing sections on the clock
If the above solutions are not helpful please visit Sony’s troubleshooting page
